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© 2018 by Deli Muru

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PRIVACY POLICY

We know that by shopping with Deli Muru you are trusting us to deliver to you the best artisan products and hampers. We also understand that you want the personal information you give us to be kept private, as well as secure. This Policy details the purposes for which and the way in which we may collect and use personal information that we may obtain about you.

 

By accessing, browsing, shopping or otherwise using our delimuru.com (“Website”) you confirm that you have read, understood and agree to this Privacy Policy. If you do not agree with any part of this Privacy Policy, you must not use the Website.

The Website is owned and operated by Deli Muru whose registered office is at 114 Bloomfield Avenue, Belfast, BT5 5AE referred to as “Deli Muru”, “our”, “us”, or “we”) in this Policy.

 

Information we collect

The information we collect from customers helps us to continually improve the service we offer. When you shop with Deli Muru or use any service offered by Deli Muru we may collect the following personal information about you:

  1. Your name, telephone number, email address, delivery address, and if you make a purchase via our Website your credit or debit card details to verify your card, make a payment to us and to reduce the risk of fraud. This information will allow us to administer your purchase. We keep a record of this information as this is needed for us to recognise you as a Deli Muru customer and allows us to deliver the orders you request. 

  2. If you send any emails to us we will keep a record of your emails. This means we can keep track of any issues or concerns you may have experienced whilst shopping with us. This helps us to continually improve the Website;

  3. 5. We also collect information when you:

    • use Deli Muru on Facebook, Instagram, twitter or other social media sites;

    • enter competitions, prize draws or promotions which we are promoting;

    • subscribe to Deli Muru's mailing list. 

  4. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them; and

  5. Information provided to us by other companies who have obtained your permission to share information about you. We may also collect some or all of this personal information from third parties who have your consent to pass your details to us.

How we use the information we collect

All the information we collect from you is used by us (or a third party processor acting on our behalf), to operate and improve the service on the Website. We are committed to only use your personal information for:

  1. Processing your orders and taking payment;

  2. Monitoring and improving the Website;

  3. Planning and managing the activities of the Website, including analysing your shopping habits and preferences to develop and improve our products and services;

  4. To contact you if there is a query regarding your order;

  5. Allowing selected third parties to carry out technical, logistical or other functions on our behalf;

  6. In the event that you purchase goods from Deli Muru, you may be sent an email requesting whether you would like to review our product;

  7. Providing you with information about the products we offer;

  8. Providing you with periodic communications (this may be by post, telephone, SMS, email or included in your order delivery) about features, products, services, events, promotions and special offers. On signing up for each service from Deli Muru and as part of each communication, you will be given the information on how to opt-out of receiving future communications. Marketing communications from Deli Muru may include advertising for or offers from third parties. 

  9. To verify your identity;

  10. In certain circumstances in order to process your order and to verify your identity, we may call your provided telephone number you have provided to perform security checks and to request that you verify certain information;

  11. To administer any prize draws or competitions you may enter;

  12. Preventing and detecting fraud or abuses of the Website; and

  13. Allowing us to comply with any requirements imposed by law, competent regulatory body, or court order.

In addition we may collect anonymised details about you for marketing or reporting purposes but no single individual will be identifiable from the anonymised details that we collect for these purposes. We may also carry out market research through our surveys and other feedback forums.

 

Confidentiality

None of the content that you submit shall be subject to any obligation of confidence on the part of Deli Muru, its agents, subsidiaries, affiliates, partners or third party service providers. Deli Muru has the right to disclose your identity if we are required to do so by order of a court or a competent regulatory body.

 

Transferring data internationally

We may transfer personal data we have collected from you to third party data processors located in countries outside of the European Economic Area ('EEA'). We will comply with the Data Protection Act 1998 in respect of any such transfers. Please be aware that such countries which are outside of EEA may not have the same level of data protection as the United Kingdom, however our collection, storage and use of your personal data will continue to be governed by this Privacy Policy. By using and/or shopping on the Website you consent to the transfer of your personal data to third party data processors located in countries outside of the European Economic Area.

 

Affiliate Websites

We may partner with various trusted third party companies to provide goods and services to you. These goods and services can be accessed through links on our Website to the third party company's microsite. A microsite is a website which is owned and operated by a third party company but may be Deli Muru branded or is co-branded with the relevant affiliate. Please note these micro-sites are not owned or operated by Deli Muru and are governed by their own terms and conditions and privacy policies. Please refer to the privacy policy on the relevant microsite for details of how your personal information may be used. If you have any queries or concerns regarding the microsites, please contact the relevant third party as detailed in their privacy policy.

 

Fraud

All emails you receive from Deli Muru will come from an email address ending in delimuru.com. If you receive any emails claiming to be from Deli Muru which do not end in delimuru.com these may be fraudulent and should be forwarded to Deli Muru info@delimuru.com.

 

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by contacting us at info@delimuru.com, or writing to us.

 

Changes to our privacy policy

Any changes we may make to our Privacy Policy in the future will be posted on this page. 

 

Contact

Questions, comments and requests regarding this Privacy Policy, or Website queries including marketing opt outs should be addressed to Privacy at Deli Muru, 114 Bloomfield Avenue, Belfast, BT5 5AE, Northern Ireland. 

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